Yes. The Zum app for parents is a free mobile app that allows parents/guardians to:

• View their child’s upcoming rides
• Track their child’s rides in real-time and receive alerts when the bus or vehicle is arriving
• View driver and vehicle information for their child’s ride

If your school or district has approved transportation for your student, Zum sets up your profile using the information you have provided to your district.

If your student is riding in a yellow school bus, the side of the bus will be clearly marked with “Zum Services, Inc”.

You can view the profile of your driver once drivers have been assigned, and share that information with your student.

Student Transportation support is available Monday to Friday from 6:00 am – 6:30 pm CST excluding major holidays. Call 531-299-0140

You will see the actual pickup time on the Ride Details screen, along with an ETA for the drop-off location.

The ride details screen will update with the actual drop-off time. You can always track your child’s live ride, including the location of your bus on the map within the Zum app.

By default, Zum sends in-app notifications to parents who are logged into the Zum app. Notifications include drivers is on the way.

You can change your preference to enable text notifications by clicking Menu on the Zum app, then Account → Notification preferences. You can find all sent notifications by clicking Notifications from the menu of the Zum app.

Will I know which driver will be picking up my student?

You will be able to review the driver profile on the Zum app in advance of scheduled rides.

You will be notified via a text message or in-app notification, whenever a driver is assigned or is changed, in accordance with your district’s policies.  

If your school district decides not to enable the Zum app or notifications per district policy, you will not be able to see this information or receive notifications.

Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.

1. Open the Zum app.
   Your next upcoming ride is displayed in the ride banner at the top of the home screen. If a ride is in progress, this ride banner displays the live ride for the student whose pickup time is the earliest.
2. To see rides for others, tap on the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming/completed rides (or rides that are in progress).

Parents are able to view and track rides through the Zum app.

1. Open the Zum app.
   You will see a ride banner on the home screen for either the ride currently in progress or the next upcoming ride.
2. Tap on the banner to display the ride details screen.
   • For rides that are currently in progress, these details include scheduled and actual pickup and drop off times, including ETAs, and a map of the ride.
   • For upcoming rides, scheduled pickup and drop off times are shown along with a map or the ride.

Note: Upcoming rides are generally available in one week increments, but this timeframe may vary by district:

• • Start of school: rides for that first week appear the day before the first day.
  • Ongoing: rides appear the week before they are available.

3. Tap the Rides tab in the bottom navigation bar to see the list of your student’s upcoming rides (or rides that are in progress). Tapping on any ride in the Upcoming Rides list will display its ride details

Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.

1. Open the Zum app.
2. Your next upcoming ride will be shown in the ride banner at the top of the home screen. If a ride is in progress, this ride banner will display the live ride for the student whose pickup time is the earliest.
3. To see other rides, tap the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming/completed rides (or rides that are in progress).

Yes. By default, Zum sends in-app notifications to parents who are logged into the Zum app. In-app notifications include driver is on the way, and driver is arriving.

You can change your notification preferences by clicking Menu on the Zum app, then Account → Notification preferences.

Of course, you can always track your child’s ride live, including the location of your bus and its ETA, all within the Zum app.

Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.

1. Open the Zum app.
2. Your next upcoming ride will be shown in the ride banner at the top of the home screen. If a ride is in progress, this ride banner will display the live ride for the student whose pickup time is the earliest.
3. To see other rides, tap the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming/completed rides (or rides that are in progress).

This may vary slightly from district to district. Please reach out to your school or district if you have questions regarding this policy.

Zum drivers routinely check for student belongings left on vehicles at the end of each ride after all students have disembarked the bus. Contact OPS transportation at 531-299-0140 to arrange pickup of any lost items.

If your student is riding on a yellow school bus, the side of the bus will be clearly marked with “Zum Services, Inc”. For most districts, the route number will also be posted on the side of the bus near the doorway.

You can view the profile of your driver once drivers have been assigned and share that information with your student.

Once a driver has been assigned to your student’s route, you will be able to view the driver’s profile through the Zum app. The driver’s profile will include their photo and vehicle information, such as vehicle image, vehicle make/model and license plate number.

If your student is riding to school on a bus, you will receive a text message or push notification once the driver is assigned. Typically, this is assigned on the morning of the ride or the day prior.

To view assigned driver information once a driver has been assigned:

1. Open the Zum app.
2. Navigate to the Ride Details screen for a specific ride.
3. Tap on the banner on the top of the screen, just above the map.
   The details for that will be displayed.
4. Tap on the driver banner at the top of the Ride Details screen.
   Your driver and vehicle details for that ride will be displayed.

You must change your information (email address, phone number, or other account details) with the district, which in turn updates Zum. You cannot update your account details directly with the Zum Parent App. 

Zum prioritizes students’ safety above all else. All drivers and vehicles comply with federal, state, and local standards as well as any additional Zum-specific qualifications. On top of the state-mandated training, we provide all drivers on the Zum platform with ongoing training through a comprehensive toolkit of safety resources developed in partnership with industry-leading safety experts. You can visit our Trust and Safety page to learn more about our driver screening and training procedures.